NEMS/400 and AS400 Service Tools

NEMS/400 constantly monitors your hardware and reports any problems so Great Lakes Computer Corporation can be there before they happen. NEMS/400 was created to allow GLC to offer the same "comfort factor" that IBM is able to leverage as a major player in the AS/400-iSeries maintenance market place. This service provides complete system monitoring, automatic alerts and customer notification for all of your AS/400 and iSeries products.

Service details:

  • NEMS/400 is designed to monitor the AS/400 or iSeries system error-log and report problems automatically based on some custom filters.

  • Automatically receive and redirect messages to service centers and field engineers via e-mail or text.

  • The Problem Management Center (PMC) logs and archives all calls.

  • The PMC is installed on a "central site" AS/400 or iSeries.

  • Connection between the customer's machine and the PMC is made by either IP (using the Internet) or a dial up system using an asynchronous modem attached to a V24 port.

  • Detailed archived problem message logs allow report production based on machine, client, date, history, number of problems and more.

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Information provided by NEMS/400:

  • A system generated problem number

  • A message ID

  • The current rack configuration

  • The problem function

  • System Reference Code

  • Machine Serial Number

  • Date and Time of the problem

  • First level text

  • Problem log details

  • Pertinent hardware and software details

 

Benefits of NEMS

  • NEMS will give you advance warning of machine problems

  • NEMS will allow you to collate an up to the minute stock requirement inventory

  • Greater clarity of information is produced

  • A reduction in duplicated site visits

  • A reduction in time waiting at site for parts

  • Full and current system information

  • Detailed problem information made readily available

  • Reduced call time analyzing the problem

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