Despite the fact that cyberthreats have never been more prolific or problematic, the majority of organizations believe they lack the cybersecurity talent needed to stem the flow of cyberattacks. In fact, 82 percent of IT professionals think there is a shortage of cybersecurity expertise.
Great Lakes Blog
For most people, owning a vehicle means you occasionally need to take your car to the shop for maintenance or repair because you simply lack the expertise – and most people don’t think twice about doing so. But, those same people are using the internet to operate their business and choosing to handle the complex management of their IT function themselves because they don’t think they can afford an IT person. They’re wrong!
What can a Managed Services Provider do for you?
Cybersecurity is more critical now than ever. Those seeking to access your information are constantly upping their game. Whether they enter with brute force via a DDoS (Distributed Denial of Service) attack or slip in through the backdoor with a simple malware-laden phishing email, you need to be prepared. What can you do to prevent data loss and downtime?
Read our checklist to learn about 15 actions you can take to help protect yourself and you livelihood.
October is National Cybersecurity Awareness Month (NCSAM). NCSAM is a collaborative effort between DHS and its public and private partners – including the National Cyber Security Alliance (NCSA) – to raise awareness about the vital role cybersecurity plays in the lives of U.S. citizens. At Great Lakes Computer, we understand the value of effective cybersecurity and are constantly adding new services to help our customers keep their data safe.
Managed IT services are growing at a rapid rate, with a recent survey estimating that almost 69% of small to medium-sized businesses (SMBs) hire at least one type of IT service provider. So what are managed IT services, how do they work, and why would companies consider using them?
Managed IT services work on a subscription-style model where customers pay a monthly fee for a third-party provider’s services. This subscription, called a service plan, can be anything from a basic level of service to one that includes maintenance and repairs for anything that goes wrong. This can be an ideal way to offload some of the burdens of setup, maintenance and upgrades that come from an organization’s IT department.
This is in direct contrast to other models, such as a break/fix model, where organizations pay an IT solution provider to repair, upgrade or install systems or software for a one-off fee.
Service level agreements (SLAs) are important when outsourcing services, as this states the expectations for the minimum level of service the customer should receive.
Examples of managed IT services:
Managed IT services can cover a range of business functions, from network, application, system, payroll, server, and backup/recovery solutions to workstation and printer management.
One of the most common examples of managed IT services at present is cloud services, where SMBs lacking expertise and resources can use a managed service provider (MSP) who may provide in-house cloud services or act as brokers with cloud services providers.
Another growing area in managed IT services is security. With the ever-growing risk of a malicious attack, some companies find it more efficient to outsource their security to a specialist managed security service provider (MSSP) who will handle the day-to-day security workload as well as patch management, backup, and responses to any breaches.
Pros and cons of managed IT services
The specific advantages and disadvantages of managed IT services depends in part on the type of service, but there are some more general factors which may influence a business’ choice to outsource a function to an MSP.
Advantages of managed IT services include:
- Expertise: For smaller businesses in particular, being able to outsource knowledge and expertise can be an enormous help, as well as having experienced technical support available
- Predictable costs: Rather than incurring large expenses for an IT issue, businesses can instead account for potential problems within a predictable monthly fee
- Maintenance and upgrades: Organizations no longer have to worry whether software is up-to-date, as all this is taken care of by the provider. They can also get access to newer technologies which they may not have been able to afford by themselves
- Time savings: Outsourcing management of services like security and cloud reduces the amount of time that in-house departments have to spend on it.
Disadvantages of managed IT services include:
- Control: If there’s an outage or an incident, there’s little a business reliant on managed services can do. Theoretically, a good MSP will be able to address issues much more quickly than an internal IT team, but it can be frustrating to not have visibility of serious problems and progress in dealing with them in-house.
- Flexibility: In general, managed IT service providers will have a standard offering which is available to all their clients. They may be able to modify this, but it will usually be less flexible than having a solution that is customized to business needs.
- Reliability: Should anything happen to the service provider, customers could be left trying to find alternative solutions in a short space of time.
Whether businesses decide a managed IT services provider is the right route for them, it’s not a market that is going away any time soon. In fact, it’s the market is expected to be worth approximately $258 billion by 2022, up from $152 billion in 2017, according to Markets and Markets.
As the number of offerings and the capability of existing offerings grows, there is no doubt that we will see companies of all sizes making use of managed IT services for varying parts of their business.*
Great Lakes Computer Corporation offers a full range of Managed IT Services
We’ll Respond To Your Computer Repair or Maintenance Request In Under 30 Minutes AND Support Your Computer Network 24/7 For One Low, Affordable, Flat Rate.
Tired of keeping up with the IT needs of your business on your own? Had enough of arrogant IT Consultants who never return your calls, miss deadlines, and nickel and dime you for every little thing? It’s time to give us a call.
Reduce the stress, challenges, and costs of meeting your computer technology needs yourself by outsourcing your IT function. As a Managed Service Provider (MSP), our team of highly qualified IT experts will provide the computer service support you need with a team of hard-working and experienced computer techs, leaving you to do what you do best: grow your business.
* From ITPRO
Today’s cyber criminals are clever, sophisticated, organized and typically determined to profit from the theft of sensitive data – by selling it on the dark web or by extorting organizations with ransomware and distributed denial-of-service bombardments.
Meanwhile, the security professionals who have the cybersecurity skills to perform threat hunting and forensics analysis are in high demand but low supply. There could be as many as 3.5 million cybersecurity vacancies by 2021, according to Cybersecurity Ventures.
It’s the perfect storm to stress small and medium-sized enterprises (SMEs): A harrowing cyber threat landscape paired with a shortage of the necessary experts to protect these businesses from criminal hackers.
Implementing a security operations center (SOC) provides an ideal approach to protecting organizational resources from cyberattacks. However, SMEs until recently have lacked the means to deploy the requisite people, processes and technologies for a fully functional SOC.
Even SMEs that incur the cost of owning a security information and event management (SIEM) solution struggle to aggregate and correlate thousands of daily security alerts. Furthermore, hackers can strike at any time of the day. Adequate threat detection and response requires 24/7 staffing of security engineers capable of investigating, triaging and responding to indicators of compromise in real time. It’s a tall order given the global infosec talent gap.
SOC-as-a-service, or SOCaaS, provides the following benefits:
- Access to a team of security experts
- Centralized visibility with actionable outcomes
- Never deal with annoying false alarms
- A simplified and predictable pricing model
Great Lakes Computer is offering SOCaaS.
Great Lakes Computer provides expertise in remediation and repair of infected IT. Arctic Wolf provides single pane of glass visibility into your security solutions—and the dedicated security engineers to stand guard, day and night. Together, we’ll help you keep your data safe.
*This blog was originally published on Arctic Wolf.