Client Testimonials: What Our Customers Have to Say

CASE STUDIES

Managed Services for ALL PRO Freight

Learn how Great Lakes Computer Corp was able to help ALL PRO Freight Systems increase customer service support while decreasing the time it took to solve customer problems.

Educators and Government Agencies

Learn how the Alabama Department of Education improved recovery time from 24 hours to 2 minutes with Dell AppAssure.  This is a Dell AppAssure case study.  Great Lakes Computer is a proud member of Dell's PartnerAssure program.

Managed Print Services for Nationwide 28 Location Dental Services Group

What can managed print services do for you?  Take a quick moment to see how GLC was able to help Dental Services Group ease the pain of varied print environments and control their printing costs using our Managed Print Services.

Ransomware Attack

Learn how Great Lakes Computer Corp was able to help RL Wurz regain control of their network after a ransomware attack.

Disaster Recovery Plan In Action

Learn how Great Lakes Computer Corp was able to recover from a disaster in their own headquarters after a water pipe burst.

 

TESTIMONIALS

Maintenance and Repair:

"Our system had an event that caused it to generate critical error messages. After our previous experience with IBM when we had a similar issue we decided to seek a different solution. Therefore, we contacted and engaged Great Lakes Computer Corporation as our hardware support partner.
 
They evaluated our system and determined that we had one of our four hard drives fail, which caused the critical error messages at that time and has resulted in noticeably slow processing since then.
 
Great Lakes ordered new hard drives and a new cache battery. Then, they came to our office to install these parts. In the process they initiated an IPL (reboot). Unfortunately, the system failed to reboot.
 
Great Lakes evaluated the reboot issue and have ordered additional parts and have a more experienced technician on his way to our office today.
 
We cannot express the depth of our gratitude to you for all of your support and hard work on our behalf through this crisis. Great Lakes flew their technician and a big box of IBM components out here in response to our issues.
 
Great Lakes immediately went into full crisis mode when our issues accelerated. They had a very qualified technician on our premises the next day. The technician evaluated our machine while he was working to bring it back on line and provided us with a level of service we have never experienced in our twenty years running AS-400’s and iSeries systems. He gave us at least three suggestions to improve the system. He has actually had his hands in our machine and knows where we are and how our system is running. We are very excited they are now a partner.
 
It was an incredible event! We were able, in almost exactly twenty-four hours from the time of the catastrophe, to initiate our back up procedures and get on-line and ready to move forward."

John R. Philbeck
V.P. Finance
MacDonald Meat Company, LLC


"A storm knocked out power to my office Thursday night going in to Friday morning.  The power outage corrupted much of the data on our server and some of the employee’s mobile devices.  Great Lakes spent a significant amount of hours, both during working hours and throughout the weekend, in an effort to repair our IT issues and make sure we were up and running again by Monday morning.  The server suffered so much damage from the storms that it had to be erased and rebuilt with our backup drives.  Jim and Dave at Great lakes spent in excess of 20 hours over the course of the last weekend making corrections to our equipment.  They are accessible at all hours and I cannot be happier with the maintenance and emergency work they have performed on our behalf. I am happy to refer any business to Great Lakes. They have helped my office immensely.  "

Robert J. Fedor
Robert J. Fedor Esq., LLC


"Our company's retail environment is very competitive and customer service is a MUST. We needed a quality IBM Point-of-Sale maintenance solution, but we also needed a vendor who was responsive, flexible and cost effective. Great Lakes Computer Corporation has been supporting our store environment for over eight years and I couldn't be happier with our service. The quality and support we get from GLC is superb!!"

Mike Filbert
Discount Drug Mart


"Carlisle extends its appreciation for the very credible service provided us today. The card, Gary, Kim and I were all in place exactly as planned! I even got the 2nd card by 8:30am. It’s truly a comfort when it all the pieces come together. User’s and IT are happy campers this morning! I also want to commend Gary. He certainly gives credibility to Great Lakes; he was confident, calm and a pleasure to work with.
Many thanks to you, John and the entire Great Lakes service support team."

Betty Broomall
Carlisle IT


"I would like to first take this opportunity to thank Great Lakes for all the terrific support given Atlas Industries. Not only have you given us the opportunity to lower our overall maintenance costs, but you have provided excellent maintenance support when it was required. I hope our partnership continues for many more years.

We will probably be taking a short leave from Great Lakes in 2008-2009, as we are scheduled to upgrade to a new I-Series computer and it will come with the 1st years maintenance included. Rest assured that we will be in contact with Great Lakes to pick up our maintenance starting with year two on the new system.

Thank you for all your support."


H. Ray Prickett
Atlas Industries, Inc.


"Talking with my manager, I told him that I wanted to go with Great Lakes even though the price was $80 higher per month. You are the reason why. Your service has always been outstanding. You have an extraordinarily positive and friendly personality and are always an absolute pleasure to speak with. You have always been very good to us and I just wanted to let you know that I appreciate it.

Thanks!"


Ben

Managed Services:

“The Lorain Historical Society had “limped along” with tech-savvy volunteers helping us with our computer needs.  As we grew as an organization, we reached out to find a company that provided us with the expertise that we needed for our technology.  Great Lakes has been a wonderful partner in helping us.  No question is ever too small or “too stupid”.  AND their techs speak regular language, not just computer-eze.  We couldn’t continue to grow without them.”

Barb Piscipo
Lorain Historical Society


“GLC’s Total Care Support has eliminated the need of having to wait for an IT person to come to our office to correct any problems. I recently had a problem with installing a software package so I called GLC. They resolved the problem the same day. The response time is very timely and each of my users has the ability to complete and track their own support tickets.”

Tommy Novak
Vice President, Rail Logistics Inc.


“We are very satisfied. When we changed computer companies, GLC made the transition seamless for us. Our network never went down and the new systems were installed and working without any problems. GLC’s employees have been very helpful and the response times have been outstanding. We thoroughly enjoy working with GLC.”

Scott Radcliff
CEO, Home Instead Senior Care


 “Great Lakes is a valued partner and a great help in keeping our systems in order.”

Judy Nestor
All Pro Freight


“GLC’s Total Care Support provides us with competent professional network management allowing us to concentrate on our core competencies. The ticketing system and the help desk both provide quick and effective resolution to issues as they occur. Shortly after signing on with this service we experienced severe problems after a storm and power outage. GLC responded rapidly and effectively managing both outside vendors and internal resources onsite and remotely until we were 100% up and running.”

Dave Chervenak
CFO, Vexor Technologies


Managed Print Services:

"I have been in my present job for 10 years and have been working with Great Lakes Computer as our printer service provider for the entirety of that time.  In my previous job, we used IBM for our printer service since all of our printers were IBM.  I was very happy with their service and never used another provider until I started my present job.  I must admit that I was not sure what kind of service Great Lakes would provide but soon found out that their service was very good.

We purchased some additional printers that we did not feel would require service 24/7.  We tried a company that would give free service with purchase of toner cartridges.  I still kept Great Lakes for service on our important printers.  We signed an agreement for 18 months.  During that time we had problems with the other companies service.  You never knew when they would arrive.   They replaced a system board on a printer and did not install a chip that makes it work on the ISeries.  The tech said that the printer was working since it would print from Windows.  I was not there that day.  When I came in the next day, I recognized the problem and used a chip from a spare printer to fix it.  That would have never happened with the Great Lakes tech.  

After the contract was finished, we tried another company that offered a managed print solution.  However,  they would not support some of our older printers. But, we still have them covered by Great Lakes.  As you can see, even though I was using another service provider I still have to use Great Lakes.

Finally, Great Lakes offered Managed Print Service.  It was a no-brainer to go with them.  They have very  dedicated service techs and support people in their office who are both helpful and friendly.  Great Lakes even replaced a printer that they could not repair.  They usually come the same day I place a service call.  If not they are there the first thing the next day.

I would highly recommend them for Managed Print Service."

Michael Woodward
Network Administrator, The Quality Castings Company


 

"Dental Services Group has 24 locations spread across the United States. Our Information Technology team was looking for a cost effective and customer focused national partner to help us manage our fleet of printers. We used to spend time troubleshooting things like paper feed issues, paper jams, and general printer issues. This took valuable time away from our team when they should have been concentrating on producing for our customers. John and the team at Great Lakes have been customer focused. If we have an issue with a printer, we pick up the phone and speak with a friendly Great Lakes employee within a few seconds. Great Lakes’ network of tech is able to come on site to any of our facilities and keep our fleet of HP LaserJet printers running smoothly and efficiently. By intelligently monitoring our printers in the background, Great Lakes can proactively send out toner for our printers before their current cartridges are empty. This has also almost eliminated printer related calls to our internal Help Desk."

Steve Johnson
Systems Director, Dental Services Group