NEMS/400 constantly monitors your hardware and reports any problems so Great Lakes Computer Corporation can be there before they happen. NEMS/400 was created to allow GLC to offer the same "comfort factor" that IBM is able to leverage as a major player in the AS/400-iSeries maintenance market place. This service provides complete system monitoring, automatic alerts and customer notification for all of your AS/400 and iSeries products.
Service details:
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NEMS/400 is designed to monitor the AS/400 or iSeries system error-log and report problems automatically based on some custom filters.
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Automatically receive and redirect messages to service centers and field engineers via e-mail or text.
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The Problem Management Center (PMC) logs and archives all calls.
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The PMC is installed on a "central site" AS/400 or iSeries.
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Connection between the customer's machine and the PMC is made by either IP (using the Internet) or a dial up system using an asynchronous modem attached to a V24 port.
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Detailed archived problem message logs allow report production based on machine, client, date, history, number of problems and more.
Information provided by NEMS/400:
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A system generated problem number
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A message ID
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The current rack configuration
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The problem function
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System Reference Code
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Machine Serial Number
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Date and Time of the problem
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First level text
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Problem log details
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Pertinent hardware and software details
Benefits of NEMS
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NEMS will give you advance warning of machine problems
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NEMS will allow you to collate an up to the minute stock requirement inventory
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Greater clarity of information is produced
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A reduction in duplicated site visits
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A reduction in time waiting at site for parts
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Full and current system information
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Detailed problem information made readily available
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Reduced call time analyzing the problem